Legal

Privacy Policy

Last updated: 2026-07-23

Danang Hotel Doctor ("we", "our", "us") provides in-room medical services to guests staying at hotels, resorts, and residences in Da Nang, Vietnam. This policy explains what information we collect when you contact us and how we use it.

What we collect

When you message us on WhatsApp or through this website, we may collect your name, phone number, hotel or accommodation details, and information about your symptoms or medical concern, so that a doctor can be dispatched appropriately.

How we use it

We use this information solely to coordinate and provide the medical visit you have requested, including dispatching a physician, confirming your appointment, and any necessary follow-up care. We do not sell your personal or medical information to third parties.

Sharing with medical partners

If a hospital transfer or specialist referral is required, relevant details may be shared with the receiving hospital or medical partner solely for the purpose of your care.

Data retention

We retain WhatsApp conversation records and basic visit records for as long as reasonably necessary for continuity of care and legitimate business record-keeping.

Website analytics

This website may use basic, privacy-respecting analytics to understand traffic patterns. We do not use this data to identify individual visitors.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you by messaging us on WhatsApp at +84 963 000 953.

Contact

Questions about this policy can be sent via WhatsApp: +84 963 000 953.

This is a draft policy provided for launch purposes. Because this service involves health information, we recommend a review by a qualified legal advisor familiar with Vietnamese data protection and medical privacy regulations.